Terms & Conditions

Shipping Policy

Discreet Packaging and Billing

Orders are discreetly packaged in unmarked boxes or envelopes, with the shipper listed as “Night in Heaven” Charges on your card will appear as: “NIH"

Shipping Terms

Orders are shipped via FedEx Ground unless an alternative method is purchased or FedEx Ground is not available for your delivery address. Orders to PO boxes and APO/FPO addresses will ship via USPS Priority mail.

Please allow up to 2 business days (Monday through Friday) for your order to be processed and shipped. We do not ship on weekends or holidays. Any orders placed after 5:00 AM PST will be processed on the next business day.


Shipping & Tracking Time

Night in Heaven cannot guarantee shipping times quoted by the carrier. Any delays in receiving your order due to weather conditions or other natural causes are outside of our control.


Out of Stock Items

Items that are out of stock will need to be re-ordered. We do not automatically process backordered items. You will not be charged for any items that are out of stock.


Return Policy

Many of our products are of a personal nature, therefore NO returns or exchanges of any kind are accepted.